Refund policy
Refund & Return Policy
At CreedRobes, each robe is carefully prepared, packaged, and processed with attention to quality and accuracy. Due to the made-to-order nature of our products, all sales are final, subject to applicable consumer protection laws.
No Refunds or Returns
We do not offer refunds, returns, or exchanges for reasons such as:
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Change of mind
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Incorrect size or design selected at checkout
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Personal preference
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Ordering by mistake
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Shipping delays outside our control
Please review your order and size selection carefully before completing your purchase.
Production & Shipping Times
Each robe is made to order.
Production Time: 5–6 weeks
Shipping Time: 7–12 business days after production
Production and shipping times are separate. Delivery estimates may vary due to carrier delays or other circumstances.
Damaged or Incorrect Orders
If your robe arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos of the robe and packaging so we can review the issue and arrange an appropriate resolution.
This reporting period does not limit any rights you may have under applicable law.
Order Cancellations
Once an order has entered production, cancellations or modifications cannot be guaranteed.
Contact Us
If you have any questions regarding your order, please contact us at creedrobes1@outlook.com and we’ll be happy to assist you.